Shipping & Returns

JAMKIX and Shipping

Wondering about our shipping policies? You've come to the right place and hopefully the answer to your question is below, but if not please feel free to contact us using the contact forum at the bottom of this page or send us a quick chat message and we will get back to you as soon as we can.

Where are we located?

North Carolina, USA

All our products are shipped from our warehouse in North Carolina, USA.

We pack and ship your order within 2 business days of ordering.

About us

Shipping Times

Shipping times can vary depending on the location and shipping partner.

Order cutoff time is 3:00 PM Eastern Standard Time. 

Shipping Within the USA

Shipping times within the USA can take 3 - 9 business days to arrive at any given location.

With the exception of Alaska, Hawaii, Puerto Rico, and the US Virgin Islands where shipping times can take on average 7 - 9 days.

Outside the USA

If you reside outside the USA shipping times are a bit longer and can take up to 1-2 weeks on average to the UK, Australia, Canada, and New Zealand but can rarely take up to 3 weeks.

For other countries shipping times vary from 1 - 3 weeks, but usually take an average of 1 - 3 weeks.

FAQ

What is order cutoff time?

       Order cutoff time is a set a time after which we will no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate

My tracking number says its unavailable?

The tracking number first updates within 3 business days of shipment. Please wait a little while and check back later.

How do I track my package?

Click here to track your package or go to the shipping partner and enter your tracking number to track it there. We use USPS, UPS, and Fedex to ship packages.

Returns

How do I return my order?