Help Center

STEP_1. Put your JAMKIX earbuds in the charging case.  

Note:  It takes approximately ONE hour to fully charge the case.  To prevent damage to the electronics, do not overcharge.  Unplug the case as soon as the Green light stops flashing.

STEP_2. Take out both of your JAMKIX from the charging case at EXACTLY the same time.

STEP_3.  For first time pairing, Press and Hold both control buttons down for about 3 seconds and while holding them close or putting them in your ears, you should hear, "Power On" and shortly after "Pairing".   Afterwards, when you remove them from the case, they should power on and pair and connect automatically to the last connected device within range.

STEP 4: Once they are turned on and paired, you should be able to find JAMKIX Pro on your device under Bluetooth. Select JAMKIX pro from your device settings and hit connect. 

They are now paired and ready to be used.

To Power on for first use or after being manually turned off, take each earbud out of the case and press its button for three seconds until you hear "Power on".   

If they have previously been paired together, and they were not manually turned off by pressing the control button for 4 seconds, they will automatically power on and pair together and connect to the last connected device in range within a few seconds after removing them from the case.

Answer or End incoming call: 

Double press

Play or Pause Music: 

Single press either earbud,

Activate voice assistant: 

Press and hold for 1 second

Ignore incoming call: 

Press and hold for 1 second

Repeat track (replay same song from the beginning) when playing:

Double press (2 times quickly) the LEFT earbud

Skip track backward (to previous song) when playing: 

Double press (2 times quickly) the left earbud TWICE.  (The first double press will jump to the beginning of the current track, and the second double press made within one second will skip to the previous track.)

Skip track forward (to next song) when playing: 

Double press the right earbud

Volume Up

Triple Press (3 times quickly) the RIGHT earbud

Volume Down

Triple Press (3 times quickly) the LEFT earbud

Power Off

Press and hold for 4 seconds and you will hear "Power Off". 

For the best listening experience open "SETTINGS" on your Mobile device, select "MUSIC," select "EQ" (Equalizer), scroll down and select "SMALL SPEAKER" and it will give your JamKiX Pro earbuds a nice boost in bass, vocals, and clarity. 

Note: This is not necessary to enjoy your earbuds, but it improves the sound quality.

Our goal is to provide exceptional customer service, so orders will typically be processed and shipped within 1-2 business days from the order date. Please note that we process orders Monday through Friday. We do not ship on weekends.

If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, we will be unable to make any changes.

Our goal is to provide exceptional customer service, so we process and ship orders as quickly as possible.   Unfortunately, we cannot control the speed at which USPS or UPS processes and delivers your order. 

Once you place your order, if you selected Free Shipping, please allow 7 - 10 days to receive your order within the United States.  

If you selected Expedited Shipping, you should receive your order within 3 - 5 days within the United States.

When your order ships, you will receive a Shipping Confirmation email which includes a link for Tracking.  

Or you can track your package be clicking on this link: https://jamkix.com/apps/trackorder

If you want to cancel your order prior to shipping, please email us as soon as possible, and we will cancel it and issue a full refund.   

In the event that your order was shipped prior to the time your cancellation email was received to our inbox, we cannot issue a refund until you ship the item back to us and we receive it in unopened condition.  In this case, the shipping charges will not be refunded. 

Wireless Earbuds contain very small, complex, and sensitive electronic components.  

In the event that you received a product that isn't working properly, please visit our Troubleshooting Section to try to resolve any issues.  If unsuccessful, then email us using the contact form and explain the issue. 

If the issue cannot be resolved by troubleshooting, and we are within the 90-day warranty period, then we will ship you a replacement. 

By the way, the most common problems are caused by Overcharging the case.  Please do not charge the case for more than One Hour as overcharging the case often results in permanent damage that prevents the earbuds from charging properly.

Wireless Earbuds contain very small, complex, and sensitive electronic components.  

Sometimes the gold contacts on the earbuds become coated with oils from perspiration or other substances that prevent electrical current from flowing which stops them from being charged.  If this occurs, clean the contacts for the buds and the case with a dry napkin or a Q-Tip wet with colloidal silver or a mild cleaner.  Then place them back in the case for charging.

When the earbuds have clean contacts and are charging properly, the tiny red LED on the lower surface of each earbud will be illuminated for a minute or two.

Some of the most common charging problems are caused by Overcharging the case.  Please do not charge the case for more than One Hour as overcharging the case often results in permanent damage that prevents the earbuds from charging properly.

In the event that one or both earbuds fails to hold a charge or stops working, and you have tried charging after you have cleaned the contacts, and you are sure you have not overcharged the case, and you are within the 90-day warranty period, then please contact us and we will ship you a replacement. 

1. Reset the pairing by placing both earbuds back into the case and let them charge for about 15 minutes while you go to your phone BlueTooth settings and delete or forget any JamKiX or AirBeats devices.  

2. Take both buds out of the case at EXACTLY the same time which should cause them to pair together within a few seconds. The LED light on one will flash blue and red while the LED light on the other more slowly flashes blue.  

3. Check your Bluetooth settings and only one JamKiX device should appear.  

4. Select the JamKiX device to pair for stereo.  When one or both are connected to a device through BlueTooth,  the LED slowly flashes blue.