The only way to be sure you’re buying a genuine JAMKIX product is to buy directly from JAMKIX or a JAMKIX authorized dealer.
JAMKIX products purchased by consumers directly from JAMKIX or an authorized dealer, whether online, by telephone, from a catalog or in a store are genuine and carry the JAMKIX limited warranty.
Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from Bose. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.
What to watch for—and what to do
There are many counterfeit products in the marketplace. JAMKIX is aware of sales of counterfeits of most types of JAMKIX headphones, including JAMKIX Pro, JAMKIX LITE, and JAMKIX Liquid Sound speakers by unauthorized sellers on popular auction and other e-commerce websites, and in flea markets. In some cases, sellers located in China claim to be selling genuine “OEM” headphones, but these products are fake. Typically, these products are sold at lower prices than those offered by JAMKIX and its authorized dealers, but the prices are often not low enough to cause buyers to suspect that the products are counterfeit.
The counterfeit products and their packaging are extremely close in appearance to genuine JAMKIX products, but they do not meet the high standards of performance found in genuine JAMKIX products.
Counterfeiters go to great lengths to make their products look like genuine products. They include warranty registration cards in the packaging, and apply serial numbers to the products that copy genuine JAMKIX serial numbers to make them look authentic. It is extremely difficult to distinguish fake products from the real ones. If you believe that you may have purchased counterfeit Bose products, we encourage you to contact Report@jamkix.com so that we may be able to assist you in determining whether the product is counterfeit.
Headphones and wireless speakers are the JAMKIX products that we have seen counterfeited most often. Occasionally, the JAMKIX trademark is applied to products that are unlike any that we currently produce, such as microphones. In all cases, your best protection against buying fakes is to purchase from an authorized dealer.
Three ways to protect yourself from fraud:
Buy direct from JAMKIX, either online, by telephone or in JAMKIX retail stores. JAMKIX.com is the official JAMKIX Electronics website for residents of the United States and its territories. If you wish to purchase a product now, be confident that you will receive a genuine JAMKIX product.
Contact us to inquire whether a dealer is authorized. If you reside in the US, call 1-855-967-3867, or email us at firstname.lastname@example.org. A JAMKIX representative will check the name of the dealer or website from which you are considering a purchase and let you know whether it's an authorized JAMKIX dealer.
If you would like to report a suspected counterfeit Bose product, please send an email to Report@jamkix.com. JAMKIX appreciates your assistance in preventing the distribution of counterfeit products.